SHAMBA HOLIDAY PARK
"Where memories are made"
Your gateway to the New Forest and the Jurassic Coast....
Your gateway to the New Forest and the Jurassic Coast....
Shamba Holiday Park is situated on the boundary of Hampshire and Dorset, midway between Bournemouth and The New Forest. The New Forest, less than 3 miles away, comprises over 490 square miles of National Forest and heathland where wildlife wanders in its natural habitat. There are many picturesque villages and market towns in the forest worth visiting. A great place to explore on foot, horseback or bicycle.
The vibrant holiday resort of Bournemouth is within easy access for shops, sandy beaches, restaurants and theatres. The harbour towns of Poole and Christchurch, the cathedral city of Salisbury and Wimborne Minster are also close by.
Our local market town of Ringwood is less than eight minutes’ drive away and hosts many shops and has two large supermarkets. It also offers some excellent cafes and restaurants and is well worth a visit.
Our reception, shop and Clubhouse.
Open all year round!
Heated
Sliding Roof
Award wininng shower and toilet facilities.
Disabled Shower Room
24-hour Facilites
Since joining Shamba at the end of August 2023 Kevin has implemented a raft of improvements that include a refurbished Clubhouse, Reception and Shop. He has also built a truly customer focussed approach to running the park and his team are always happy to go 'the extra mile' to ensure that guests have a great experience.
Chelle has a wealth of experience in customer orientated roles. She is always on hand to help guests and is vital to the smooth running of the park.
Using his 'can do' approach Nick is a great asset to the team. Where there is a way to ensure that guests have a memorable experience there is Nick ready to make it happen.
Chris prides himself on keeping our facilities in tip top condition so that every guest can concentrate on having a good time.
SHAMBA NEWSLETTER
Phone :01202 133 735
Email : enquiries@shamba.uk
Address : Shamba Holiday Park, East Moors Lane, Ringwood Road, Dorset, BH24 2SB
Set out below are the terms and conditions that apply to all our services, whether made online or via a mobile device, by email or telephone. By completing a reservation, you acknowledge that you have read the below paragraphs numbered 2 to 32, understand and agree to the same. The below terms and conditions may be amended at our discretion from time to time.
Company: Time GB (SHP) Opco Limited (In Administration) “Shamba Holiday Park”
Your agreement is with Shamba Holiday Park. References to ‘the Company’, ‘we’, ‘us’ and ‘our’ in these terms and conditions are referring to Shamba Holiday Park. References to ‘you’ in these terms and conditions are to you, as the person making this booking and, where applicable, to every member of your party.
These terms and conditions and those relating to them will be automatically incorporated into your booking once we have received full or part payment (as required) from you. We are unable to accept bookings from anyone under the age of 18.
Your booking shall remain in accordance with the details confirmed at the time of booking. Your booking shall be non-transferable and unchangeable within 42 days of your holiday start date. You may make alterations to your booking up to 42 days before your holiday start date. If you wish us to make an alteration to your booking we will use reasonable endeavours to accommodate your request but no guarantee can be given and the Company can accept no liability for any losses caused by any unsuccessful attempt to alter and/or change a booking.
We do all that we can to ensure you enjoy your holiday. However, occasionally problems occur and if they do or you have any concerns or complaints about your holiday when staying with us, please contact the reception team immediately who will respond to you as soon as possible. If, once you have returned from your holiday you still have any concerns or complaints, you can contact our customer care team by calling 01202 133 735. For the sake of expediency, any complaint as far as reasonably possible should be from the lead name on the booking and must contain your booking reference number. Our customer care team will ensure your complaint is fully investigated and ask the resort to respond to you directly within 14 days of receipt of any complaint. All complaints should be registered within 21 days from the end of your holiday as otherwise we will not be able to consider the matter further due to the expiry of contemporaneous information relevant to your booking.
Should you need to cancel your booking you should advise us immediately by telephone by calling 01202 133 735. Please ensure you quote your booking reference number to avoid any issues or delays. Your cancellation will only be effective as at the date we receive your written confirmation via email. Our cancellation charges are those detailed below: -
Should you cancel your holiday the following costs will be payable: -
More than 42 days before the start date - Loss of Deposit
Less than 42 days but more than 22 days before the start date - 50% of the total cost of the holiday
Less than 21 days but more than 15 days before the start date - 60% of the total cost of the holiday
Less than 14 days but more than 8 days before the start date - 80% of the total cost of the holiday
7 days or less before the start date - 100% of the total cost of the holiday
The Company is not responsible for updating you on the above dates and periods.
If you need to unfortunately reduce your holiday after it has commenced, for any reason whatsoever, we are unable to refund any monies paid.
If you do not show up for your holiday at all, for any reason, 100% of the total costs of your holiday will be payable if not already paid. If already paid, no refunds will be given.
In exceptional circumstances, we may have to unfortunately cancel or change some aspects of your booking. If we do so, we will tell you as soon as possible prior to your holiday date and you may choose to either:
Accept the changes offered by us
Receive a full refund
Accept an alternative holiday with us at the same price.
We do not pay compensation in any circumstances where we have to cancel your booking including but not limited to those arising from Force Majeure.
A deposit of 20% of the total cost of the holiday or £20, whichever is greater, is required as a non-refundable deposit at the time of booking. Any balance due shall be paid no less than 42 days before your holiday start date. If payment is not made by this date then we will assume that your holiday has been cancelled and we may re-sell the holiday to another guest. Any monies paid up to this point will not be refunded.
If payment is not made by the date stated then we will assume that your holiday has been cancelled and we may re-sell the holiday to another guest. Any monies paid up to this point will not be refunded.
All prices are current at the time of publishing and we guarantee that the price of your holiday will be as agreed and shown on your holiday booking confirmation. However, we reserve the right to alter or amend our published prices so long as we notify you of any difference before you book. All prices shown are inclusive of VAT at the prevailing rate at the time of payment.
All discounts and special offers are subject to availability and may be withdrawn without prior notice. Special offers cannot be combined with any other discount or promotion and will only be honoured if mentioned at the time of booking. The price confirmed at the time of booking is the price you will pay; discounts cannot be applied retrospectively. Only one offer per booking.
Please refer to your booking confirmation for arrival and departure times.
If you are going to be late or are delayed on arrival on the check-in date, it is your responsibility to promptly communicate this to us as soon as you practically can by telephone, especially in circumstances where you may only be able to arrive 24hours or more after your holiday start date.
We will only hold your accommodation open and available for you for 24 hours, unless we hear from you as stated above. If we do not hear from you as stated above your booking will be automatically cancelled.
We do not accept any liability or responsibility for any consequences of any delays you might suffer, regardless of circumstance, on or before arrival or any cancellation or charged no-shows
The maximum number of nights that a Holiday Stay can be booked for is 28 nights. After this period 5 days off of the campsite is required before any rebooking can be accepted. Long Stay bookings require a 2 day off site break before any rebooking can be accepted.
Noisy, offensive, inappropriate or unlawful/illegal behaviour or actions likely to cause harm to any other guest, members of our staff, another person’s property or in any way damage the reputation of the Company, at the resort will not be tolerated and we reserve the right to remove any person immediately who, in the reasonable opinion of the management of the resort, does not comply with these standards of behaviour. No refunds will be issued in these circumstances.
If, in the reasonable opinion of the management of the resort, we believe that you or a member of your party may not comply with the above on entry to the resort, we reserve the right to refuse entry entirely, or not to hand over accommodation to any person or groups of persons at our discretion. In these circumstances a full refund will be issued to the lead name on the booking.
All children must be properly supervised by parents or guardians throughout your holiday.
The Company will not tolerate physical or verbal abuse towards its staff. We have a zero-tolerance policy and you will be asked to leave the resort and/or accommodation immediately. In these cases, no refund will be offered.
The Company does not accept bookings from, or allow anyone to stay on park, who is or has been listed on the Violent and Sex Offenders Register (or any register which supersedes this), or anyone who is subject to a Sexual Risk Order, Child Abduction Notice or any similar order, court proceedings or register. By making a booking, you are confirming that no one in your party is or has been on any such register, subject to any such order or otherwise the subject of any such court proceedings. If we must cancel your booking under this clause, you will be subject to our standard cancellation terms.
The total number in your party (including children and babies) must not exceed the maximum capacity of the accommodation as advertised. In the event that these numbers are exceeded, we reserve the right to exclude or refuse entry to any or all members of your party from the holiday resort. Where half or more of the party is aged between 17 and 25, you must tell us when you book. We have the right to refuse your booking or cancel after bookings have been checked and/or we reserve the right to refuse entry or not to hand over accommodation to any person or groups of persons at our discretion if the above has not been disclosed.
If your party includes someone with specific requirements, please let us know at the time of booking. We will use our best endeavours, although we cannot guarantee, to accommodate these provided the same are disclosed at the time of booking, otherwise, we may not be able to meet those needs.
If any member of your party has an allergy at all to animals, we would strongly recommend that you do not book accommodation which accepts pets. We cannot guarantee that former guests with accompanying animals/pets have never occupied any of our accommodation.
We have a strict no smoking policy and smoking is not permitted in any of our holiday accommodation. If you smoke in any of our accommodation you will be charged £100 minimum for the accommodation to be specially cleaned which may be subject to increase once a cleaning specialist of our choice is instructed.
It is illegal to smoke inside enclosed public buildings and you and other members of your party are requested to smoke only in those areas which have been clearly designated as such.
BBQs are permitted on site; however, these are not to be placed directly on the decking, the Company’s outdoor furniture or grass due to risk of melting or burning. Please use BBQs on an elevated, non-flammable surface and keep away from gas bottles.
Fires are NOT permitted on site.
Most dogs are welcome at our resorts and in specific accommodations with a maximum of two dogs per booking. Some breeds of dog including those listed in the Dangerous Dog Act 1991 are not allowed. Pets must be kept on a lead at all times and you must clean up after your pet. Pets (other than assistance dogs) are not allowed in any of our resort’s facilities or play areas. Pets should not be left unattended in accommodation or elsewhere on the resort and must not be allowed on bedding or seating. If we reasonably believe your pet is causing a nuisance on the holiday resort or causing damage to the accommodation you will be required to remove it from the resort and/or we reserve the right to remove you and/or your group and/or to refuse entry.
We will do our best to meet any special requests; however, we are unable to guarantee the fulfilment of these requests. Special requests do not form part of the booking contract and are not a condition of booking.
You are required to take good and reasonable care of your accommodation whilst you occupy it. At the end of your holiday, you must leave your holiday accommodation thoroughly cleaned and tidy and free of all rubbish and litter which must have been placed in the bins on the resort, including the accommodation unit itself and the area immediately surrounding the accommodation unit. We reserve the right to take legal action to recover the cost of damage sustained during your occupation and any additional cleaning charges we incur in respect of your failure to comply. We reserve the right to enter your accommodation, at any reasonable time during your stay, in order to inspect the condition of the accommodation or without notice in the event of emergency. The Company does not accept any responsibility for the theft or loss of your personal possessions whilst on our resorts or whilst you are in your holiday accommodation and you should take appropriate security measures to ensure against theft and or loss.
At busy times access to facilities may be restricted for health and safety reasons. Occasionally we need to close or withdraw certain facilities (e.g. for safety, maintenance or other reasons beyond our control). For specific information and rules relating to the facilities at your holiday destination, please refer to your welcome pack.
When operating any type of vehicle around our resorts, you should comply with speed limits, parking and other traffic regulations on our resorts. All vehicles are brought onto the holiday resort entirely at the owners’ risk and the Company does not accept responsibility for loss or damage to these except where it is caused by our negligence or fault. We do not allow large commercial vehicles on site, to check if your van is allowed, please call us on 01202 133 735 prior to making your booking.
Whilst every care is taken to ensure that the details on our website are correct at the time of publishing, the images shown are for illustration purposes only and the details may be subject to alteration from one resort to another. The photography on our website is to be used as a guide and some might not be of the resort itself.
The information you give us in connection with your booking is held securely on our computer system and dealt with in accordance with the General Data Protection Regulation and Data Protection Act 2018 that are relevant to public bodies. By providing us with this information you are deemed to accept this and to have the consent of all members of your party to provide the same. We keep this information to help us improve our service to you and to provide you with information about our holidays and services by telephone, e-mail, post and SMS and to keep you informed of our latest news and offers. If you would prefer not to receive this information from the Company then please contact us by calling 01202 133 735.
We respect your privacy. When using any of our websites we would like to use cookies to store information on your computer to improve our website.
Further details relating to our privacy policy, including the use of cookies, can be found on our website.
These terms and conditions and the provision of our services shall be governed by and construed in accordance with the jurisdiction of the Court of England and Wales. Each party exclusively accepts the jurisdiction of the Courts of England and Wales in respect of any dispute.
If any provision of this agreement is found by a court to be invalid, unenforceable or illegal, the remaining provisions shall remain in force. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.
No variation of this agreement or of any of the documents referred to in it shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
Subject to the extent as set out in these terms and conditions and as permitted by law, the Company shall be liable only for direct damages actually suffered by you to an attributable extent of the Company’s obligations in respect of services to a limited amount equalling the aggregate amount of the aggregate costs of your booking.
If you need to contact us about your holiday or in connection with these terms and conditions, please contact our team on: 01202 133 735 (standard rate call), email us at enquiries@shamba.uk or write to: Holiday Support, Shamba Holiday Park, East Moors Lane, Ringwood Road, St Leonards, Ringwood, BH24 2SB
Geoffrey Bouchier and Benjamin Wiles of Kroll Advisory Limited were appointed as Joint Administrators of Time GB (SHP) Opco Limited (In Administration) ("the Company") on 11 July 2023. The Joint Administrators act as agents of the Company and without personal liability and are authorised by the Insolvency Practitioners Association to act as insolvency practitioners.
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